Frequently Asked Questions

Here is where we list the most common problems reported to our support team.
Please check this area before calling the support number below.

Message Bottle Products

Q - I have entered the text that I want to add to my scroll, but on the order it has lost all its formatting and paragraph spacing - how will it look when you process my order

A - We always format the text to look as nice as possible and be well spaced - when the order is recorded formatting is not held in the order form but we always make our scrolls look nice.

Q - I have selected the option to "add a photo" but I haven't been asked to upload it during the order entry?

A - Our website isn't as technically advanced as that - please email the image to us stating your order number to webmaster@violetandblue.co.uk.


 

Late or Missing Delivery

Q - I've order and paid more for next day delivery but my order hasn't come?

A - Have you checked our order processing times? click here
     Have you checked our shipping information? click here
     Have you checked the extra order info Message Bottles? click here
     Have you tracked your shipment consignment number? Royal Mail / City Link
    
Solution:
After checking your order date and time against our standard delivery times and confirming a problem please contact us as soon as possible.

Shopping Cart

Q - Ive added my product to the cart but when I checkout the cart says its empty?

A - Your computer must be able to accept our cookie.

Solution: change the browser security settings to accept cookies.

Q - How do I know if my computer can or cant accept cookie?

A - We have added a test script to this page to report your browsers settings,
Solution: read test results: Passed! Cookie Enabled!  

please call us if you are having difficulty on 0560-226-5607

or email to: webmaster@violetandblue.co.uk