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Our 7-day returns guarantee
Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase (excluding goods that have been personalised), you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items or personalised items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.
Cancelling an Order
If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order right up to the point before we start to process it. Just email webmaster@violetandblue.co.uk with your order number as soon as possible and provided we haven't started to process your order we will cancel and refund the full order value. Please note this does not affect your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4 for further details about statutory rights.
Our Refunds Policy
When you send your item back to us we'll process the returned item then notify you via e-mail of your refund (excluding goods that have been personalised). You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your return. We cannot refund the delivery costs as these services has been performed and charged for separately. We will not refund the cost of gift-wrapping, or your costs in returning the item to us and other services provided to you in connection with your purchase.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (excluding goods that have been personalised). For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item less the cost of sending the item to you.
We cannot refund the delivery costs as these services has been performed and charged for separately. We will not refund the cost of gift-wrapping, or your costs in returning the item to us and other services provided to you in connection with your purchase.
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